Are Call Centers Rebranding the Philippines?

As the Global Economy's Biggest Back Office, the Nation Seeks to Depict Its Workers as Educated, Empathetic, and English Fluent

What changes in a country—and what doesn’t change—when it devotes itself to servicing the businesses of other countries?

Not long ago, I found myself looking for answers to that question in the busy Manila district of Makati, in an interview with Melvin Legarda and Joseph Santiago, executives at the organization then known as the Business Process Outsourcing Association of the Philippines. The organization’s mission is to entice businesses outside of the Philippines to outsource back-office work like accounts receivable and medical billing and, of course, customer service and technical support call …

More In: globalization

Guadalajara’s Transition From Tequila to High Tech

Offering a Model for Mexico's Future, the City Reinvented Itself as an R&D Hub

In 2009, as the economy of Silicon Valley started to recover from the financial crisis, Bismarck Lepe, a tech entrepreneur with a Stanford pedigree and a few years working at …

Are International Soccer Moguls Preying on the Dreams of the World’s Poor?

One Prodigy in a Million Could Become the Next Messi, but Many Young Players Sacrifice School and Family to Chase Glory

Over a decade ago, I was running on a treadmill at a hotel gym in downtown Cairo, where I was working as a journalist for The Associated Press. The place …

Your Complaints About Globalization Are Old News

The Ancient World Also Wrestled with Trade, Aggrandizing Elites, Destabilizing Religious Conflict, and Even Syrian Migrants

Syrian migrants were being rebuffed by their richer neighbors. Walls were being raised to keep out barbarian hordes. Old empires, having closed themselves off to trade, were in decline. Revolutionary …

Globalization Doesn’t Have to Be a Winner-Take-All Deal

Free Trade Delivers Big Benefits, Panelists Say, but Workers Need Help and Protection

California has benefitted greatly from globalization—from cheap T-shirts, to leaps in technology, to proximity to Asia, to its agricultural exports. Why, then, is it disparaged by political leaders—as dissimilar as …

The Dark Void at the Heart of Globalization

Are the Politics of Nihilism a Backlash Against the Enlightenment?

When I was a gloomy 16-year-old grasping to find some meaning in the world, my father gave me a tattered copy of social philosopher Michael Novak’s The Experience of Nothingness. …