Too Many Airline Passengers and Too Few Seats? Let’s Start the Bidding!

After That Infamous Video, Carriers Should Start Auctioning Spaces on Overbooked Flights

Last month, consumers around the world were disturbed by video showing a passenger being dragged off United Flight 3411 by at least three security guards.

I don’t need to add my opinion to the millions that have been expressed about the incident. But as a professor of operations management, I am interested in the fundamental economic problem that led to the confrontation caught on video: What is the best way for a business to handle overbooking?

Overbooking is a necessity for airlines to manage their seat capacity. That’s because of …

Southwest Airlines Is Failing California

Its Flights Are More Expensive and Less Reliable. Is Travel Across This Big State Destined to Be Miserable?

I may have to take back everything bad I ever said about California’s high-speed rail project.

This thought ran through my head as I stood one morning last week at Gate …

Show Your Airline Some Love

Recent Megamergers and International Alliances Have Made Flying Cheaper, More Efficient, and Better Than Ever Before

Flying to Arizona on the eve of the recent holiday was a delight: crammed terminals, crammed security lines, crammed overheads, crammed runways, and harried airline employees imploring passengers to consider …

Why Do We Love Being Frequent Flyers, Buyers, Shoppers, and Eaters?

In Exchange for Our Data, Customer Loyalty Programs Give Us Discounts—and a Sense of Intimacy

I am having a hard time being loyal to all my loyalty programs. I have frequent flyer/buyer/rider/sleeper/eater/drinker cards with two airlines, three hotel chains, a grocery store, two booksellers, one …